Customer Service Representative

Interacts with customers to provide information in response to general inquiries while ensuring the delivery of excellent customer service through fast and accurate processing of communications. Performs a variety of semi-routine support activities in the customer service function in areas such as maintenance, creative services, duplication, procurement, and transportation. Coordinates with other departments, and vendors to resolve complaints.

Major Duties & Responsibilities

• Receives, evaluates, and answers customers’ inquiries in a timely manner. Enters and tracks information in automated databases.

• Refers unresolved customer grievances to designated departments for further investigation.

• Checks to ensure that appropriate changes were made to resolve customers' problems as well as vendor, and department issues.

• Assists supervisor with follow up and settlement of customer inquiries.

• Provides administrative support to the department.

• Performs other job-related duties as assigned.

Education: High School Diploma or GED
Work Experience: 1 to 3 years

Type of Skill and/or Required Licensing/Certification: PeopleSoft, HTML, Microsoft Office, Office equipment (e.g., computer, copier).